Please arrive 10 minutes prior to your appointment time to ensure you receive your full service. We recommend that you book your next appointment prior to leaving the salon to ensure that we are able to accommodate your schedule with your stylist. If you are running 15 minutes late or more for your service, we may need to reschedule your appointment. During appointments, including during processing time, we require all guests to remain in the salon.
We love children, and we hope you understand that for their safety, and for the salon experience of other guests, children are only permitted in the salon or spa while having a service. Due to safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We appreciate your understanding.
All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.
Cancellation or Rescheduling
We kindly ask for 24 hours notice when canceling or rescheduling appointments, as it is harder to fill these appointment openings with less notice. If you have booked your appointment with less than 24 hours between your booking time and scheduled appointment, we require notice of 3 hours before scheduled start time. If less than the required 24 hours are given for cancellations or rescheduling, you may be required to leave a credit card on file in order to book future appointments. If canceling/rescheduling with less than 24 hours notice continues, a fee may be applied.
No – Shows
Non-cancellations or no-shows will be required to leave a credit card on file for future bookings and no-shows may be charged up to 100% of the missed service.
All prices are starting prices and may go up due to product usage and/or time required for the service. All prices are subject to change at the discretion of management.
Gratuity is up to the discretion of each guest. The industry standard is 15%-20% of the service total prior to discounts or incentives. Cash gratuity is appreciated, though it may be added to a credit card for your convenience. Our team greatly appreciates your generosity.
Open Chair Policy
The stylist / guest relationship is one that is both intimately personal and unique. At LG Howard & Company we have an “Open Chair” Policy. What that means, is that we want to help you find just the right fit, and sometimes that takes a couple of “dates.” Each guest is a guest of LG Howard & Company not of any one specific stylist. So if you have your hair done, love the salon, but aren’t feeling that connection with your stylist, we want you to feel free to sit in another chair and meet the stylist of your dreams! Check our out “level systems” to learn more about who your perfect match might be.
Redo’s / Refund Policy
Due to the artistic nature of our business, LG Howard & Company cannot offer refunds on any services performed. Our primary goal is to make you look and feel your best, and we will always work with you to ensure your satisfaction. After 7 days of your visit, we are no longer able to offer adjustments. If for any reason you are not satisfied with your services, please contact us within 24 hours so we can remedy the situation.
Product Refunds / Exchanges
We believe the Aveda products are the best that there are! Products are designed to improve the condition of the hair, keep color lasting longer, and aid in styling. For these reasons, we will always recommend what we feel will keep your hair feeling and looking its best! If you are unsatisfied for any reason with your product, a refund or exchange can be made within 14 days of purchase with a copy of your receipt.
Any guests that may be accompanying you during your service are asked to wait in the reception area due to limited space.
Cell Phones and Electronic Devices
We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.
Miscellaneous and Payments
LG Howard & Company is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express, Discover and cash are all accepted methods of payment.